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Find solutions to common issues directly from the sections below.

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Account & Registration

Everything you need to know about registration, KYC verification, password resets, and account settings.

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Deposits & Withdrawals

Information on payment methods, deposit timelines, withdrawal process, and limits.

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Bonuses & Promotions

Questions about welcome bonuses, cashback, reload bonuses, and wagering requirements.

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Games & Technology

Help with games not loading, live stream issues, minimum bet amounts, and game rules.

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Mobile App

Help with app download, installation issues, updates, and mobile performance.

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Security & Privacy

Account security, suspicious activity, updating your details, and responsible gaming tools.

All Questions Account Payment Bonus Games App Security
Account & Registration

To create an account on 8bb, you will need: an active mobile number (for OTP verification), your full name, date of birth (to confirm you are 18+), and a strong password. The entire process takes just 2 minutes.

One account per person only — One One account per person is allowed on 8bb. Creating multiple accounts using the same mobile number, device, or payment method is strictly prohibited. Any violations may result in all associated accounts being permanently closed.

KYC (Know Your Customer) is the process of verifying your identity. It is typically required before you can make a withdrawal. You will need to upload a photo of your national ID or passport along with a selfie. This is in place to protect your account and funds.

Usernames cannot be changed once set. To change your mobile number, submit a request to the support team after completing KYC verification. The process may take 2–3 business days.

To close your account, contact us via live chat or email [email protected]. Before closing, make sure you have withdrawn your remaining balance. You can also opt for self-exclusion as part of responsible gaming.
Deposits & Withdrawals

Accepted deposit methods on 8bb include mobile banking, bank transfer, and electronic wallets. Available options may change over time — check the cashier page for the latest list.

Deposits via mobile banking and e-wallets are usually 5–15 minutes credited to your account. Bank transfers may take 1–3 business days. If it takes longer than 30 minutes, contact support with your transaction ID.

Withdrawal limits vary by payment method. The minimum withdrawal is generally 500 BDT. The maximum daily limit depends on your account level and verification status. Check the cashier page for the latest information.

Withdrawal requests are typically within 24 hours processed. If KYC is incomplete or your account requires verification, it may take longer. Expect slight delays on weekends or public holidays.

8bb does not charge any fees for deposits or withdrawals. However, your payment provider may apply their own transaction fees — please check the terms of your payment service for details.
Bonuses & Promotions

After your first deposit following registration, the welcome bonus is automatically credited to your account. For full details on the bonus amount and terms, please Promotions Page here.

A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 1,000 BDT bonus with a 10x wagering requirement means you need to wager 10,000 BDT. Terms vary by bonus — full details are listed on the promotions page.

No, bonus funds cannot be withdrawn directly. Winnings from bonuses can only be withdrawn after the applicable wagering requirements have been met. Real money funds can be withdrawn separately at any time.

Yes, most bonuses have an expiry period — typically 7 to 30 days. Any bonus not used within that time will be cancelled automatically. The expiry date for each bonus is listed on the Promotions Page.
Games & Technology

If a game won't load, start by clearing your browser cache and refreshing the page. Check your internet connection and make sure your browser is up to date, or try the mobile app instead. If the problem persists, contact support with your browser and device details.

If you get disconnected, the game round continues on the server and the result is recorded. Once you reconnect, you will be able to see the outcome. Any winnings are automatically credited to your balance. If you notice any discrepancy, contact support immediately.

Yes. All slots and RNG games at 8bb use a certified Random Number Generator (RNG), ensuring every outcome is completely random and not predetermined. Live Casino games are run by real dealers.

If a sports event is cancelled or postponed, the stake is typically refunded in full. For full terms, Terms and Conditions available on the page.
Mobile App

The 8bb app is available directly from our Download Page available now. The app is available for both Android (APK) and iOS. Only download from the official site — do not use third-party sources.

To install an APK on Android, go to Settings → Security → Unknown Sources and enable the option. Then tap the downloaded APK file to begin installation. Once the installation is complete, turn Unknown Sources off again.

Yes, the app and website share the same account. Your balance, bonuses, and game history stay in sync across both. You can log in with the same username and password on either platform.
Security & Responsible Gaming

Change your password immediately and log out of all active sessions, then notify our support team. 8bb's security team will investigate promptly. Always use a strong password to protect your account from suspicious activity.

Log in to your account → go to Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period.

To self-exclude, go to the Responsible Gaming option in your account settings or submit a request to support. Options range from 6 months to permanent exclusion. Once activated, it cannot be reversed before the period ends. For more details, Responsible Gaming See the page for details.

No. 8bb never sells or shares your personal information with third parties. Your data is kept strictly confidential except where required by law. For full details, please see our Privacy Policy See the page for details.
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